Frequently Asked Questions (FAQ) 1. What types of events do you cater to? We cater to various events, including weddings, corporate events, birthday parties, graduation parties, festivals, baby showers, anniversaries, and more. Whether it’s an intimate gathering or a large celebration, we have the rentals to make your event memorable. 2. How far in advance should I book my rentals? We recommend booking your rentals at least A—B weeks in advance to ensure availability. During peak seasons and significant events, earlier booking is advisable to secure all desired items. For Special requests, Contact us here. 3. Do you provide delivery and setup services? Yes, we offer delivery and setup services for all rental items. Our team will deliver, set up, and later dismantle and pick up the items. Delivery and setup fees vary based on location and the complexity of the setup. Reach out through (630) 443-3414 for a Quote 4. Do you offer custom packages? Absolutely! We can offer custom packages tailored to your specific needs and budget. Contact us with your event details, and we’ll work with you to design the perfect rental package. 5. Can I modify my order after booking? Yes, you can modify your order. However, we recommend doing so at least two weeks before your event. Changes are subject to item availability and may incur additional fees. Contact us as soon as possible to make adjustments. 6. What happens if an item gets damaged during my event? You are responsible for any damages to rental items. We offer a damage waiver for a small fee that covers accidental damage. Additional charges may apply for significant damage or loss. 7. Do you require a deposit? Yes, a deposit is required to secure your reservation. Typically, an X %—Y % deposit is needed when booking, with the remaining balance due during or one week before the event. The deposit is applied toward your final balance. 8. Are there any cancellation fees? Cancellation policies vary depending on the timing. Cancellations made more than 30 days before the event will receive a full refund minus a processing fee. Cancellations within 30 days of the event may forfeit the full deposit or X %. Please review our cancellation policy on our website for detailed information. 9. Can I visit your showroom/ Offices to see the rental items? Yes, we encourage customers to visit our showroom to see our inventory. Please schedule an appointment to ensure a representative can assist you and provide a personalized tour of our offerings. 10. How can I get in touch with you? For an immediate response, please reach out at (630) 443-3414, email us at info@upartyrental.com, or visit our offices at 1900 E Tyler Rd Suite 400, St. Charles, IL 60174