We cater to various events, including weddings, corporate events, birthday parties, graduation parties, festivals, baby showers, anniversaries, and more. Whether it’s an intimate gathering or a large celebration, we have the rentals to make your event memorable.

We recommend booking your rentals at least 2 weeks in advance to ensure availability. During peak seasons and significant events, earlier booking is advisable to secure all desired items. For Special requests, Contact us here.

Yes, we offer delivery and setup services for all rental items. Our team will deliver, set up, and later dismantle and pick up the items. Delivery and setup fees vary based on location and the complexity of the setup. Reach out through (630) 443-3414 for a Quote

Absolutely! We can offer custom packages tailored to your specific needs and budget. Contact us with your event details, and we’ll work with you to design the perfect rental package.

Yes, you can modify your order. However, we recommend doing so at least one to two weeks before your event. Changes are subject to item availability and may incur additional fees. Contact us as soon as possible to make adjustments.

You are responsible for any damages to rental items. We offer a damage waiver for a small fee that covers accidental damage. Additional charges may apply for significant damage or loss.

Yes, a deposit is required to secure your reservation. Typically, an 50% deposit is needed when booking, with the remaining balance due during or one week before the event. The deposit is applied toward your final balance. If ordering the same week as the event, the full amount is to be paid prior to delivery or pick up.

Cancellation policies vary depending on the timing. Cancellations made more than 30 days before the event will receive a full refund minus a processing fee. Cancellations within 30 days of the event may forfeit the full deposit or 50%. Please review our cancellation policy on our website for detailed information.

Yes, we encourage customers to visit our showroom to see our inventory. Please schedule an appointment to ensure a representative can assist you and provide a personalized tour of our offerings.

For an immediate response, please reach out at (630) 443-3414, email us at info@upartyrental.com, or visit our offices at  1900 E Tyler Rd Suite 400, St. Charles, IL 60174

Yes, the only type of tenting used in the winter season are frame tents or structures. All tents need to be heated (at an additional rental cost) after the temperature drops anything below 32Degrees. All tents must have sidewalls (at an additional rental cost) if a heater is added to the order to keep in the heat. Customer is responsible to maintain the snow removal once set up and before take down. The price of the tent and sidewalls do increase during the winter period due to the additional labor needed to install the tent and additional items under the tent.